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Pelaksanaan KM II
Knowledge Management Day 2 11 Nov 2014



8.30 am

Classify Me


Activity to break down what is Knowledge Mangement in your organization


Nurhaisyam Safreean Software Architect & Owner Grid & Ideas Solution



Knowledge Management?

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge . It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge.


Knowledge Management Framework? KM framework is a representation of the inter-dependent KM processes that are influenced by critical success factors as enablers of high synchronicity, thus ensuring successful KM implementation and the achievement of the targeted objectives of the KM initiative.


Knowledge Management System?

Knowledge management systems refer to any kind of IT system that stores and retrieves knowledge, improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances the KM process.

Knowledge Management Evolution


Information Management (~1995 onwards) - Leveraging explicit knowledge (Internet)

Capturing documents

Best practice repositories

Lesson learned databases

Enhancing individual learning for increased employee capability


Experience Management (~2000 onwards) - Leveraging Tacit Knowledge (www)

Communities of practice

Expertise locators

Team/Project learning – before, during, after

Conversational based processes

Support horizontal knowledge sharing for productivity improvement


Idea Management (~2008 onwards) - Leveraging Analytic Knowledge (Web 2.0)

Using collective knowledge to:

- address complex issues

- create new knowledge

- grow innovation

Enablers: Cognitive diversity, transparency and convening

Processes: Joint sensemaking and crowdsourcing.

Opening vertical knowledge exchange for organizational learning.



Critical Success Factors in KM: People


Critical Success Factors in KM: Structure



Critical Success Factors in KM: Ontology

To start with Knowledge Management 4 (Audit, Transfer, Integration and Dissemination) processes are recommended:




High Level KM Framework

Need Knowledge Management Tools

Examples of the process




KMF govern the development of knowledge management system.

There are many implementations and available tools of KMS that have different functions and features.

The simplest form or the core of KMS is the development and manipulation of databases.

Advancement in KMS is intelligent KMS which has the ability to analyze and ‘think’ by extracting knowledge from existing data (making sense of data).






 Dibina oleh Pengendali@2006 pada 13 November 2014 dan dikemaskini pada


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