Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge . It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge.
Knowledge Management Framework? KM framework is a representation of the inter-dependent KM processes that are influenced by critical success factors as enablers of high synchronicity, thus ensuring successful KM implementation and the achievement of the targeted objectives of the KM initiative.
Knowledge Management System?
Knowledge management systems refer to any kind of IT system that stores and retrieves knowledge, improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances the KM process.
Knowledge Management Evolution
Information Management (~1995 onwards) - Leveraging explicit knowledge (Internet)
• Capturing documents
• Best practice repositories
• Lesson learned databases
Enhancing individual learning for increased employee capability