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Pengurusan Pengetahuan
Knowledge Management Application Day 2 13 Nov 2014b
 

 

 

Knowledge Management System


 

 

What do you want?

 KM Objective

•Why do you want or need a KM system?

 

 

Minor questions

•1. What are the problems you are trying to solve?

•2. What are the outcomes you are striving for?

•3. What kinds of knowledge are you trying to create?

•4. What kinds of information are you trying to access?

•5. What sources of knowledge do you need to connect to?

 

•6. What business processes do you wish to implement?

•7. What will you use the knowledge for?

•8. Who will be involved in the knowledge generation process?

•9. Who won’t be involved in the knowledge generation process?

•10. Who will benefit from the KM process?

 

 11. How will people benefit from the KM process?

•12. How will the KM system affect your shareholders?

•13. How will your KM system affect your stakeholders (your employees and suppliers)?

•14. How will your KM system affect your customers?

•15. Who will drive and manage the KM process (the Knowledge Manager)?

 

16. What authority will you give to your Knowledge Manager?

•17. How will your business benefit from the KM process?

•18. How will you know when you are successful?

•19. How will you measure your success? What are your metrics?

•20. What will be the overall benefit of achieving your KM objectives? How will you profit?

 

 

$$$ Question

•What will be the effect if you do not achieve your KM objectives? What will be your loss? What will it cost you if you do not implement a KM system?

 Detailed up the answers

•What sources of knowledge do you need to connect to?

 

 •What tools do you need?

 

 •What business processes do you need?

 

 •What are your key outcomes?

 

 •What features do you need in a KM system?

 

 

 

 

 Dibina oleh Pengendali@2006 pada 13 November 2014 dan dikemaskini pada 11/21/2014


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